I'm a Canadian, is there a reason the store is in USD?
Because all of our product and shipping vendors are located in the United States we've decided to simplify the settling and accounting portion of the business by having the store list our products in USD as well. We're working towards having a specific Canadian store in the future to help with this process. Until then, we hope that our Canadian friends and customers are okay with checking out in USD!
Do you offer products in sizes or options different than the options on your website?
Unfortunately, at this time the sizes we have for products are restricted to what's listed on the site. Interested in another size? Let us know and we'll work on it for the near future!
I placed an order but didn’t receive a confirmation. What do I do?
Please contact our customer service department at email@example.com with your order number and details, we would be more than happy to help you sort out any issues with the tracking of the order.
When will I receive my order?
Orders are fulfilled by individual products so shipping times may vary. Orders are fulfilled within 7 business days and shipping can take anywhere from 7 business days to 14 business days thereafter.
Do you ship internationally and will I have to pay for customs and VAT?
At this time we are unable to ship anywhere outside of The United States and Canada. That being said, if you're located in another geography and are interested in our products, let us know! We'd be happy to try and set something up for the near future.
Can I change or cancel my order, or update my shipping address?
For any adjustments to an order that's already been placed, please contact our customer service department at firstname.lastname@example.org and we would be happy to try and assist.
What happens if I don’t receive my order or my tracking link is not valid?
Please contact our Customer Service Department (email@example.com) immediately so we can investigate any issues with our vendor and shipping partners. We will then provide instructions or new information for you to proceed with the order.
I’m not happy with the product, or I received a damaged product what do I do?
Please refer to our Refund/Return Policy for specific details.
We are unable to offer refunds in all cases due to dissatisfaction with the product. However, please contact us to make us aware of the situation and we will do what we can to make the situation right.
In the event that an item is damaged, please contact our Customer Service Department (firstname.lastname@example.org) right away with an image of the product and information on your order. We will then provide instructions on how to proceed with a return/exchange.